Say yes intentionally by letting defaults do the talking. Auto-reply with office hours, define response times in proposals, and require booking links for meetings. Use project portals instead of fragmented chats. These gentle guardrails prevent scope creep, protect creative flow, and teach clients how to work with you smoothly, respectfully, and without constant, draining real-time validation.
Emergencies happen: illness, outages, client delays. A one-page runbook lists who to notify, where assets live, and how to pause or reassign work. Include email drafts and a status banner template. When chaos strikes, you’ll act quickly and transparently, preserving trust while minimizing revenue impact and keeping your personal life from absorbing unnecessary, avoidable stress.
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